AUTHENTICITY

AUTHENTICITY

As the preloved market expands, so does the risk of counterfeit items, making it crucial to buy from reputable sources with specialized authentication procedures—like ours. Our top priority is ensuring a safe and secure shopping experience for you when purchasing second-hand designer pieces.

We trust the expertise of our authenticating proces so much that we offer a 100% authenticity guarantee or you are always entitled to a full refund. Every piece goes through an expert independent third-party authentication process before undergoing our own rigorous verification and quality check. With each purchase, you'll receive a physical authenticity card that serves as tangible proof of the item's authenticity verification. 

CONDITION

All items are pre-loved unless stated otherwise in the description of the product. We always try our best to be as transparent about an item's condition as possible, but things like wear and scent can be a very individual experience. When we rate our items we compare them to other bags we have sold and what we consider to be the most descriptive state of the item's condition. If the scent of an item is considered above average for a used item by us, it will be listed in the item description. We can never guarantee that the items are in their original state as we have not owned the items since they were originally purchased. Tweaks like changes of hardware and color correction can be present. We do not sell or support the sale of items that have undergone transformations that are crucial to the item's design, such as a color change or unoriginal hardware. Please note that we are only reselling products and have no control over the quality of the manufacturing. If the item has any issues after 14 days from the date of the purchase, the condition is no longer our responsibility. We are always happy to provide advice for taking care of your item bought through us, but as we are not associated with the brands, we cannot help with repair. 

DISCLAIMER

We are not authorized resellers of the brands we carry. But don't worry- this is common among preloved resellers. That's why it's essential to choose a reseller with a dedicated authentication team, like ours, to guarantee that you're investing in genuine luxury items.